Terms & Conditions
Please read these Terms & Conditions carefully before using our services. By accessing or using this website or any of the services offered, you agree to be bound by these terms in full. If you do not agree, please do not use our services.
1. Nature of Services
All services provided through this platform are entertainment and fantasy services only. They are intended for adult entertainment purposes and are not to be construed as providing genuine advice, counselling, or professional services of any kind. Any interaction or content provided is entirely fictional in nature.
2. Age Restriction & Eligibility
You must be 18 years of age or older to use any of our services. By accessing this website or calling any of our service numbers, you confirm that:
- You are at least 18 years old.
- You are the account holder or bill payer for the payment method or phone line used, or you have the explicit permission of the bill payer to use the service.
We reserve the right to refuse access to any individual who cannot confirm eligibility. Any misrepresentation of age is a breach of these terms.
3. Premium Rate Telephone Services
3.1 09 Number Services
Calls to our 09 numbers are charged at 36 pence per minute, plus any additional charges applied by your network provider. Network extras vary by provider - please check with your network before calling.
3.2 Voice Shortcode Services
Calls to our voice shortcode are charged at 60 pence per minute. There are no network extras applied to voice shortcode calls - the rate shown is the total cost per minute.
3.3 General Premium Rate Terms
- Premium rate services do not require a login, account, or pre-registration.
- Charges are applied directly to your phone bill.
- Service availability may vary. We do not guarantee uninterrupted access.
- All calls to our premium rate lines are recorded in full compliance with Ofcom policy and applicable regulations.
- You must be the bill payer, or have the bill payer's permission, before calling any premium rate number.
4. Credit & Debit Card Payment Services (Live Chat Wallet)
4.1 Overview
In addition to premium rate telephone services, we offer a pre-paid credit service operated through Live Chat Wallet. This service allows you to purchase minutes in advance using a credit or debit card and use them to access services at a local rate.
4.2 Account Registration
To use the credit card payment service, you will require:
- A registered Live Chat Wallet account number
- Your associated PIN
You are responsible for keeping your account credentials secure. Do not share your account number or PIN with any third party.
4.3 Payment Processing
All credit and debit card transactions are processed securely by CCBill.com, a trusted and established payment processor. Your card details are handled entirely by CCBill and are never stored on our systems. Charges will appear on your statement as processed through CCBill.
4.4 Minute Credits
Minutes purchased through the credit card service are stored securely within your Live Chat Wallet account. These minutes are available to use across compatible services and do not expire unless stated otherwise at the point of purchase.
5. Refund Policy
All refund requests must be submitted within 30 days of the original purchase date.
5.1 Eligibility
Refunds may be considered where:
- A verifiable technical issue prevented access to a service you purchased.
Refund requests arising from a change in personal circumstances - including accidental purchase or no longer wishing to use the service - are considered at the discretion of our customer service team.
5.2 Non-Refundable Services
- Any services that have been fully used or partially consumed are non-refundable.
5.3 Partial Refunds
Minute bundles cannot be partially refunded. You may not request a refund for a portion of unused minutes within a bundle you have already started using.
5.4 How to Request a Refund
To submit a refund request, please contact our customer service team with the following information:
- Your order number
- Date of purchase
- A detailed description of the issue
Refunds are processed through CCBill.com and will be credited back to your original payment method. Once approved, please allow 5-7 business days for the credit to appear on your statement.
6. Call Recording
All calls made to our services are recorded. Recording is carried out in full compliance with Ofcom policy and applicable UK telecommunications regulations. Recordings may be used for quality assurance, compliance, and dispute resolution purposes.
7. Acceptable Use
You agree not to use our services:
- For any unlawful purpose.
- In any way that may cause harm, offence, or distress to others.
- To attempt to access services without proper authorisation or payment.
- In breach of any applicable laws or regulations, including those relating to telecommunications and adult content.
8. Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of the operator and is protected by applicable intellectual property laws. You may not reproduce, distribute, or transmit any content without prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law:
- We provide services on an "as is" and "as available" basis.
- We do not warrant that services will be uninterrupted, error-free, or free from viruses.
- We shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of, or inability to use, our services.
- Our total liability to you in connection with these terms shall not exceed the amount paid by you for the services in question.
10. Privacy
We are committed to protecting your personal data. Our Privacy Policy sets out how we collect, use, and store your personal information and is incorporated into these Terms & Conditions by reference.
11. Changes to These Terms
We reserve the right to update or amend these Terms & Conditions at any time. The date at the top of this page will reflect when changes were last made. Continued use of our services following any update constitutes your acceptance of the revised terms.
12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
If you have any questions about these terms or our services, please use the contact details provided on this website.
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