Privacy Policy

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we store it, and what rights you have in relation to it.

Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood its contents.

1. Who We Are

We are the operator of this website, Red Hot 121 (redhot121.com), and the services available through it. If you have any questions about this policy or how we handle your personal data, please contact us at:

2. What Data We Collect

Depending on how you interact with our services, we may collect the following types of personal data:

2.1 Information You Provide Directly

Your name and contact details, such as an email address.
Account registration details, including your account number and PIN where applicable.
Payment information - note that we do not store card details ourselves; these are handled securely by our payment processor.
Any correspondence you send us, including complaints, reports, or support enquiries.

2.2 Information Collected Automatically

Your IP address and approximate geographic location.
Browser type and version.
Device type and operating system.
Pages visited and time spent on our website.
Referring website or source.
Session duration and navigation paths.

This information is collected using cookies and similar tracking technologies. Please refer to our Cookie Policy for more detail.

2.3 Information from Third Parties

We may receive information about you from third parties where you have given them permission to share it, or where we are required to verify your identity or age in compliance with our legal obligations.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

To provide and manage the services you have requested.
To process payments and manage your account.
To verify your age and identity in compliance with our legal obligations.
To respond to your enquiries, complaints, or requests.
To send you service-related communications, such as account updates or important notices.
To detect, investigate, and prevent fraud, abuse, or illegal activity.
To comply with our legal and regulatory obligations, including those imposed by Ofcom and other relevant authorities.
To improve the performance and user experience of our website.

We will not use your personal data for purposes that are incompatible with those listed above without first obtaining your consent.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

Contract - processing is necessary to provide the services you have requested.
Legal obligation - processing is required to comply with applicable law or regulation.
Legitimate interests - processing is necessary for our legitimate business interests, such as fraud prevention and service improvement, provided those interests are not overridden by your rights.
Consent - where you have given us clear and explicit consent to process your data for a specific purpose, such as receiving marketing communications.

5. Payment Processing

All credit and debit card payments are processed securely by CCBill.com, a trusted third-party payment processor. We do not store, access, or process your card details directly. CCBill operates under its own privacy policy, which we encourage you to review.

Charges processed through CCBill will appear on your statement accordingly.

6. How We Share Your Data

We do not sell your personal data to third parties. We may share your data in the following limited circumstances:

Service providers - we work with trusted third-party providers who assist us in delivering our services, such as payment processors and hosting providers. These providers are contractually required to handle your data securely and only for the purposes we specify.
Legal and regulatory compliance - we may disclose your data to law enforcement agencies, regulators, or other authorities where we are required to do so by law, or where we believe it is necessary to prevent or investigate criminal activity.
Business transfers - in the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you if this occurs.

7. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law.

Account data is retained for the duration of your account and for a reasonable period thereafter in case of disputes or legal obligations.
Call records are retained in line with our obligations under Ofcom policy and applicable telecommunications regulations.
Payment records are retained as required by financial and tax regulations.

When personal data is no longer required, it is securely deleted or anonymised.

8. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

These measures include:

Secure encrypted connections (HTTPS) across our website.
Access controls limiting who within our organisation can access personal data.
Secure storage of account credentials.
Use of trusted, compliant third-party services for payment processing.

No method of electronic transmission or storage is completely secure. While we take every reasonable precaution, we cannot guarantee the absolute security of your data.

9. Cookies

We use cookies and similar technologies to operate our website and improve your experience. Some cookies are essential for the website to function, while others are used for analytics or personalisation purposes.

You can manage your cookie preferences at any time. Please refer to our Cookie Policy for full details of the cookies we use and how to control them.

10. Your Rights

Under UK data protection law, including the UK GDPR, you have the following rights in relation to your personal data:

Right of access - you may request a copy of the personal data we hold about you.
Right to rectification - you may ask us to correct any inaccurate or incomplete data we hold.
Right to erasure - you may ask us to delete your personal data where it is no longer necessary for us to hold it, subject to any legal obligations we have to retain it.
Right to restrict processing - you may ask us to limit how we use your data in certain circumstances.
Right to data portability - you may request that we provide your data in a structured, commonly used format so that it can be transferred to another provider.
Right to object - you may object to our processing of your data where we rely on legitimate interests as our legal basis.
Right to withdraw consent - where we process your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at:

Email: [email protected]

We will respond to all requests within one (1) calendar month. In complex cases, we may extend this by a further two months, in which case we will notify you.

11. Children & Minors

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it immediately.

If you believe a minor has provided us with personal data, please contact us at the address above.

12. Links to Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be published on this page. Your continued use of our services following any update constitutes your acceptance of the revised policy.

14. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113

We would, however, welcome the opportunity to address your concerns directly before you contact the ICO. Please get in touch with us first at: